Frequently Asked Questions
Everything you need to know about bringing Avalon elegance into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping for small decor items takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 1-2 weeks depending on your location and includes assembly and packaging removal.
Do you offer a warranty on your home products?
Yes, all Avalon furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity. Specific premium collections may offer extended 5-year protection plans.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for our entire upholstery collection to help you choose the perfect texture and color for your space. You can order up to five swatches at no cost.
Are your wood products sustainably sourced?
At Avalon, we prioritize the environment. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood, ensuring your home is beautiful and eco-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.